Auxiliary Enterprises

Parking Services - Frequently Asked Questions

Monthly Parking

  1. Where are the forms to sign up for or cancel parking?  
    Those forms can be found here on our website.  Please click the PARKING tab in the navigation bar, and there is a list of the forms available.
  1. Can I pay for my parking through payroll deductions? 
    Yes, if you are a full-time UT employee.  Some restrictions do apply but, generally, most UTHealth employees can pay for their monthly parking in this manner.  Please click the PARKING tab in the navigation bar, and there is a list of the forms available. Please be aware that deductions are taken two weeks in advance.  It is the responsibility of the parker to review his/her paystub to make sure the deductions are properly being made.
  1. Who should I contact regarding invoicing questions?
    Please contact us at parking@uth.tmc.edu or 713.500.3405.
  1. When are payments due? 
    Payments are due in the parking office on the 6th of each month.  A $10 late fee per card will be assessed after the 6th.
  1. My access card is not working.  What should I do? 
    If you are at the exit, press the help button and you will be assisted by a parking attendant.  If you are at the entrance, pull a ticket and go to the Parking Office immediately.  If you are at an entrance without a ticket, machine press the “help” button.
  1. What should I do if I forgot my access card at home? 
    Pull a ticket to enter the garage or press the “help” button if you are at an entry without a ticket machine.  Once you have parked, you must immediately go to the Parking Office.  You will be given instructions by an attendant on what to do next. The Parking Office is closed at night and on weekends.  During these times you will be required to press a “help” button which can be found at all of our entries and exits.
  1. If I forgot my access card and I fail to go to the Parking Office before going to the exit gate, will I have to pay for parking? 
    Yes, you will be required to pay for the ticket you took when you entered the garage.
  1. If my card isn’t working, will I be able to get out of the garage without paying? 
    Not necessarily.  This is handled on a case-by-case basis.
  1. Do I need to use my card at both the entrance and exit?  
    Yes.  Your card will not work if you do not.
  1. Is there a card activation fee? 
    Yes, the cost is $10, to cover the cost UTHealth incurs to purchase and activate the card.
  1. Does UTHealth tow vehicles that have violated parking services’ rules? 
    Vehicles that do violate our rules and policies are subject to towing.
  1. If I lose my original access card do I have to pay for a replacement? 
    Yes, all access cards require a $10 card activation fee.  This includes your initial access card.
  1. Will I get my $10 card activation refunded to me when I cancel my parking? 
    No, this is a non-refundable activation fee.  You are buying the card.  Once you have it, it is yours indefinitely.
  1. How much does monthly parking cost? 
    It depends on your location.  Click on the link titled “Monthly Rates” on the left-hand side tool bar.  This will give you rates for all of UTHealth’s locations. 
  1. Who can purchase monthly parking? 
    Typically, only people who work within TMC are allowed to purchase monthly parking.  However, some locations only allow people who work in particular buildings to use a particular lot or garage.  For more information please email us at parking@uth.tmc.edu or call 832.325.7655 or 713.500.3405.
  1. What is the height clearance of the UT garages? 

      -UT Professional Building Garage  (levels 1-8)            6-2

      -UT Professional Building Garage (levels B & SB)            6-0

      -University Center Tower (Floors 1-4)                  6-8

      -University Center Tower (5th Floor)                        6-0

      -Prairie View A&M                                    7-0

  1. Can I lend my access card to other people? 
    No, please do not do this.  In addition to being in violation of UTHealth policy, if you lend your access card to other people there is a possibility that they could use it out of sequence, thus making it invalid and not work properly.  If your card does not work, you might be required to pay for daily parking.
  1. I am going on extended leave.  Is there anything I can do so I don’t have to pay for parking while I am gone? 
    Please click on this link to visit the webpage with the appropriate details.
  1. Can I store my vehicle in a UT garage or lot for longer than 24 hours? 
    No, vehicles parked in a UT garage or lot for longer than 24 hours are subject to ticketing and/or towing.
  1. How do I request a refund? 
    Please click on this link to visit the webpage with the appropriate details.
  1. What are the pro-rating policies? 
    Parking services are pro-rated by the day at the start of a contract only.  Holidays and weekends are not excluded.  The only exception is PVAMU which UTHealth pro-rates by the half month.  UTHealth does not cancel parking retroactively or refund for partial months.
  1. If my vehicle is damaged while in or entering the garage, who is responsible?  
    The vehicle owner/driver would be responsible.  UTHealth is not responsible for any damages due to fire, theft, or otherwise.
  1. Can my parking ever be terminated because I did not follow these policies and procedures? 
    Yes.  Parking services reserves the right to terminate parking permanently if someone chooses to not follow rules and regulations.
  1. Who can I contact with any other questions? 
    You can email parking@uth.tmc.edu or you can call 832.325.7655 or 713.500.3405.


Daily Parking

  1. Where can I find daily parking at UT?  
    It really depends on where you are going.  Our two largest daily parking locations are the UT Professional Building Garage (6414 Fannin) and the University Center Tower (7000 Fannin).  For more information you can email UTHealth at parking@uth.tmc.edu or call 832.325.7655 or 713.500.3405.
  1. What are the daily parking rates at UT? 
    Once again, this really depends on where you are going.  You can click the link to the left titled “Daily Rates” to see UTHealth’s rates, which are competitively priced and are typically less than those of other surrounding TMC garages.
  1. What is the height clearance of the UTHealth garages? 

      -University Professional Garage                            6-2

      -University Center Tower (Floors 1-4)                  6-8

      -University Center Tower (5th Floor)                        6-0

      -Prairie View A&M School of Nursing                  7-0

  1. Where can I park if I have an oversized vehicle? 
    If your vehicle will not fit into the garage that you wish to use, you can either use valet at the University Professional Garage (6414 Fannin) or you can contact UTHealth for additional information.
  1. Does UT offer 7-day or 30-day passes for daily parkers? 
    No, UTHealth does not offer 7-day or 30-day passes at this time.
  1. I was given validations.  How do I use them? 
    You must insert your ticket first, then insert your validation into the pay machine.  The arrow must face “in” and the magnetic stripe should be facing “down.”
  1. Do I have a certain amount of time to exit after using the validations or paying? 
    Yes, you have 15 minutes to exit the garage.
  1. Can I store my vehicle in a UTHealth garage or lot for longer than 24 hours? 
    No, vehicles parked in a UTHealth garage or lot for longer than 24 hours are subject to ticketing and/or towing.
  1. If my vehicle is damaged in or entering the garage, who is responsible? 
    The vehicle owner/driver would be responsible.  UTHealth is not responsible for any damages due to fire, theft, or otherwise.
  1. Does UTHealth tow vehicles that have violated parking services’ rules? 
    Vehicles that do violate our rules and policies are subject to towing.
  1. Who can I contact with any other questions? 
    You can email parking@uth.tmc.edu or you can call at 832.325.7655 or 713.500.3405.


Student Parking

  1. Where are the forms to sign up for or cancel parking? 
    Those forms can be found here on UTHealth’s website.  Please the PARKING tab in the above navigation bar, and select the appropriate form.
  1. Who should I contact regarding invoicing questions?
    Please contact UTHealth at parking@uth.tmc.edu or 713.500.3405.
  1. When are payments due? 
    Payments are due in the parking office on the 6th of each month.  A $10 late fee per card will be assessed after the 6th.
  1. My access card is not working.  What should I do? 
    If you are at the exit, press the “help” button, and you will be assisted by a parking attendant.  If you are at the entrance, pull a ticket and go to the Parking Office immediately.  If you are at an entrance without a ticket machine, press the “help” button.
  1. As a student, do I have limited access? 
    Yes and no.  Please review the form at this link for more detail on limited access times.  It is the expectation of Parking Services that, if a student parks in a UTHealth lot or garage outside of his/her designated access times, he/she pays the daily rate for parking.  Please click the link under the PARKING tab in the above navigation bar for UTHealth’s daily parking rates.
  1. What should I do if I forgot my access card at home? 
    Pull a ticket to enter the garage or press the help button if you are at an entry without a ticket machine.  Once you have parked, you must immediately go to the Parking Office.  You will be given instructions by an attendant on what to do next. The Parking Office is closed at night and on weekends.  During these times you will be required to press a “help” button which can be found at all of the entries and exits.
  2. If I forgot my access card and I fail to go to the Parking Office before going to the exit gate, will I have to pay for parking? 
    Yes, you will be required to pay for the ticket you took when you entered the garage.
  1. If my card isn’t working will I be able to get out of the garage without paying? 
    Not necessarily.  This is handled on a case-by-case basis.
  1. Is there a card activation fee? 
    Yes, the cost is $10, to cover the cost UT incurred to purchase and activate the card. 
  1. If I lose my original access card do I have to pay for a replacement? 
    Yes, all access cards require a $10 card activation fee.  This includes your initial access card.
  1. Does UTH tow vehicles that have violated parking services’ rules? 
    Vehicles that do violate our rules and policies are subject to towing.
  1. Will I get my $10 card activation refunded to me when I cancel my parking? 
    No, this is a non-refundable activation fee.  You are buying the card.  Once you have it, it is yours indefinitely.
  1. How much does student parking cost? 
    It depends on your location.  Click on the link titled “Monthly Rates” on the left-hand side tool bar.  This will give you rates for all of UT’s locations. 
  1. What is the height clearance of the UT garages? 
    -UT Professional Building Garage  (levels 1-8)            6-2
    -UT Professional Building Garage (levels B & SB)         6-0
    -University Center Tower (Floors 1-4)                  6-8
    -University Center Tower (5th Floor)                        6-0
    -Prairie View A&M                                    7-0
  2. Can I lend my access card to other people? 
    No, please do not do this.  In addition to being in violation of UTHealth policy, if you lend your access card to other people, there is a possibility that they could use it out of sequence, thus making it invalid and not work properly.  If your card does not work, you might be required to pay for daily parking.
  1. Can I store my vehicle in a UT garage or lot for longer than 24 hours? 
    No, vehicles parked in a UT garage or lot for longer than 24 hours are subject to ticketing and/or towing.
  1. If my vehicle is damaged while in or entering the garage, who is responsible? 
    The vehicle owner/driver would be responsible.  UTH is not responsible for any damages due to fire, theft, or otherwise.
  1. Can my parking ever be terminated because I did not follow these policies and procedures? 
    Yes.  Parking services reserves the right to terminate parking permanently if someone chooses to not follow UTHealth’s rules and regulations.
  1. Who can I contact with any other questions? 
    You can email parking@uth.tmc.edu or you can call 832.325.7655 or 713.500.3405.

 

UT ID Badge

  1. How do students get new Identification Badges? 
    New identification badges for students are processed on an as-needed basis at the Bursar's Office located in Suite 2240 of University Center Tower (UCT).  Normal window hours are from 8:00 a.m. until 4:30 p.m.  Please call the Bursar’s Office (713.500.3088) or the UCT Parking Office (713.500.3405) before going to UCT to avoid any inconvenience and to avoid waiting in line during peak student orientation times.

  2. Where do New Employees get New Identification Badges?
    New employees have their ID badges made during pre-employment processing in the Human Resources Department.

  3. Where do Non-UTHealth Individuals get New Identification Badges? 
    University policy is that all visiting scholars, observers, contractors, and agency temporary workers and consultants who will be on campus must have and display an ID badge.  Departments who are hosting these individuals are responsible for ensuring that these individuals obtain badges.  In addition, departments are responsible for the cost of the badge requested unless they make arrangements for the individuals to pay for their own badge.  Departments must transmit to the Bursar's Office a Badge Request form their department stating the name, affiliation, work location, duration of stay, and expiration date of such individuals in advance of the badge issuance.  Bursar's Office personnel may request to see a driver's license and/or some other form of ID along with the Badge Request from the individual at time of making the badge.

  4. How do I get Security and Building Access?  
    Once the ID is issued, it is strictly a photo identification card.  Individuals requiring access to certain buildings or labs must notify their supervisor and/or school to obtain authorization and security access.  All security clearance is activated and deactivated by the UT Police, per instructions from the supervisor, school, or unit.  Once an ID badge is made, the information is automatically provided to the UT Police access system.  The card will not become activated until the UT Police implement the level of security access granted by the supervisor, school, or unit.  Explanation of the security and access status of the individual must be communicated to UT Police via a memo or email by the department or school.

  5. Can I have Multiple ID Badges? 
    Due to overall security reasons and design of the badge system, individuals will be issued only one ID badge.  There may be rare cases where the need for multiple ID badges could be merited – for example, if a student is also a part-time employee.  In such a case, the individual will be issued a student badge.  If the individual is a full time employee and a part-time student, he/she will be issued an employee badge.  Contact Auxiliary Enterprises at 713.500.8400 for special situations.

  6. How do I get a replacement for a Damaged ID Badge?
    Once the ID badge is issued, it is the responsibility of the badge holder to make sure the badge is properly functioning.  A replacement fee of $10/$15 will be charged for any badge that is in need of replacement due to damage (e.g., accidental washing, cracking from sun or excessive heat exposure, clip cracked off, warped, etc.).  Bursar's Office personnel will determine from a visual examination of the badge as to whether to charge a replacement fee.  In addition, everyone will be required to have a new picture taken (no exceptions).  Note: Employees and students requesting replacement badges must be verified by the Bursar's personnel in PeopleSoft (PS) or the Student Information System (SIS) at time of request.  If the individual's information is not in the system, written documentation from their supervisor and/or student affairs director is required.  No ID badge or validation sticker will be administered without first verifying student status.

  7. What do I do if I need a Replacement for a Defective ID Badge?  
    Defective badges are those identified as not functioning properly with the access card readers from cause other than damage or abuse.  Defective badges will be handled on a building/departmental basis, not on an individual basis.  In general, defective badges will be identified during building security transitions, and replacements must be coordinated and approved. The areas a person is allowed to enter and the days/times of admittance depend upon the level of access programmed for the ID badge.  The level is determined by the supervisor, school, or unit and activated by UT Police.  Defective badges must be returned, and there is no fee for the replacement badge if the original badge is deemed defective.  In addition, everyone will be required to have a new picture taken (no exceptions).  Note: Employees and students requesting replacement badges must be verified by the Bursar's personnel in PS or SIS at time of request.  If the individual's information is not in the system, written documentation from their supervisor and or student affairs director is required.  No ID badge or validation sticker will be administered without verifying student status.

  8. What If I transfer from one building to another?
    When an individual transfers from one building to another, he/she must obtain a replacement badge or, in the case of the Medical School, an individual that transfers from one department to another must obtain a replacement badge.  The cost of the replacement ($10) is to be paid by the individual.  Note: Departments may choose to pay for the individual's replacement card and, if so, are required to send an email or memo identifying the account to charge.  The person must bring this with them, or the department needs to provide it in advance.  The person is responsible for obtaining agreement for the department to pay for the replacement card in advance of issuance.

  9. How do I get a Replacement of Lost ID Badge? 
    In cases of simple loss, theft, name changes, information changes, and so forth, the individual is responsible for the replacement fee ($10).  Everyone will be required to have a new picture taken (no exceptions).  Note: Employees and students requesting replacement badges must be verified by the Bursar's personnel in PS or SIS at time of request. If the individual's information is not in the system, written documentation from their supervisor and/or the student affairs director is required.  No ID badge or validation sticker will be administered without verifying student or employee status.

  10. What do I do with Lost/Found ID Badges?  
    Report all lost or found ID badges immediately to the UT Police.  There is a mailing address on the back side of the badges where ID badges can be mailed.  If you have questions, concerns, or comments regarding these guidelines or the Identification Badge policy, please contact UTHealth Auxiliary Enterprises at 713.500.8400.

Auxiliary Enterprises is a division within University of Texas Health Science Center at Houston comprised of all its business entities. This family of fifteen-plus divisions plays a vital role providing a wide variety of essential services and support to UTHealth students, faculty and staff and often the Texas Medical Center community. These departments offer extremely competitive pricing and value added services.

Vision

To be the model Auxiliary Enterprises within American higher education universities.

Mission

To be the number one resource of choice for all of our customers in support of our university's mission.

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